We met in the late 90’s as graduate students of computer science in the department for machine learning. Hewlett Packard R&D was looking for expertise within the fields of artificial intelligence and machine learning and the BATS project (Bayesian Automated Troubleshooting System) was born based on the idea that it should be possible to capture expert knowledge in a structured form and make it available to everyone everywhere.
We researched and patented several innovations in the area of Bayesian networks allowing the commercialization of Bayesian networks in a software solution for guided troubleshooting and diagnostics. These inventions broke previous barriers making it possible to capture knowledge using causes, probabilities, time and cost.
In 2001 it was time to turn our primary research into a commercial product and make the technology we had created generally available as it was clear to us that:
People want to share knowledge and help others help themselves when solving technical problems
So, after much preparation and a lot of coffee, we made a spin-off from Hewlett Packard creating an independent business operated by people passionate about knowledge management.
We called it Dezide.