Dezide

How to optimize machine troubleshooting with IoT data

Lars Hammer — Mon, 21 Oct 2019 09:34:26 +0000

In our last post, we discussed how to handle complex issues in advanced machines by breaking down the troubleshooting process into component level troubleshooting and then building more sophisticated hierarchies for handling the high level symptoms. In this post, we will be taking this concept further and see how we can optimize the machine troubleshooting
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Troubleshoot High Level Symptoms in Complex Machines

Lars Hammer — Mon, 10 Dec 2018 09:20:29 +0000

When I visit customers all around the world in various industries that manufacture very complex machinery, we always end up spending a lot of time on one thing in particular – getting our heads around how to troubleshoot high level symptoms that the field service engineers face all the time out there. I have visited
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Productizing Expert Knowledge, 9 Tips for Capitalizing on Tribal Know-How

Lars Hammer — Thu, 04 Oct 2018 06:09:53 +0000

We help solve problems with long troubleshooting times and too many visits to the same machine to fix the same issue, and we help our customers solve the challenges around transferring extremely valuable subject matter expert knowledge from one generation of technicians the next – and that’s what our customers have been coming to us
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How to quit your old service strategy, embrace digitalization and change the World, part 2

Lars Hammer — Wed, 23 Aug 2017 09:14:36 +0000

In our last post, we explored on a high level, that digitalization and knowledge management are the key ingredients for turning service departments into modern business units. In this post, we are digging a little bit deeper to understand how we can approach this. Service 4.0 Digital technology is indeed revolutionizing the provision of services.
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How to quit your old service strategy, embrace digitalization and change the World, part 1

Lars Hammer — Thu, 01 Jun 2017 07:21:27 +0000

This is the first post in a two-post mini-series about transforming your service department from a reality of unstructured and scattered information to a streamlined organized service experience through digitalisation. What does your ideal support case look like? I know what mine looks like – if I had all the options that I can think
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The right knowledge for the right people at the right time

Lars Hammer — Mon, 06 Mar 2017 11:55:38 +0000

Making the right knowledge available for the right people at the right time is essential for all organisations that aspire to create and distribute a knowledge base to multiple channels in various languages across products and services and target user skill levels. Let’s break that down a bit: The right knowledge For the right people
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How do we capture knowledge?

Lars Hammer — Thu, 16 Feb 2017 10:38:42 +0000

How do we actually capture all that knowledge embedded within the organisation? Models for capturing expert knowledge in Dynamic and Static guides makes a lot of sense as we have previously discussed. We have also looked at what knowledge is and where it can be found and our experience working with knowledge management through 15
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A static approach to serving relevant knowledge at the right time

Lars Hammer — Mon, 23 Jan 2017 11:58:34 +0000

A static approach to serving relevant knowledge at the right time We already discussed how to use mathematics for organize our expert knowledge about error codes and problem areas in a knowledge model of causes, actions and questions using probabilities, time and cost and troubleshoot like the best. However, dynamically calculated troubleshooting guides is not
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Why we need a knowledge model for troubleshooting

Lars Hammer — Tue, 06 Dec 2016 13:26:29 +0000

Troubleshooting systems combines human knowledge and the computational power of computers, a fusion enabled by an underlying mathematical knowledge model capable of reasoning far better than humans. Big data, Machine learning and AI are buzzwords in the tech industry and they are increasing in popularity and with good reason – systems like that are extremely useful
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Transform knowledge into digital troubleshooting intelligence

Lars Hammer — Thu, 17 Nov 2016 11:48:26 +0000

Last time we discussed knowledge as it relates to the possession of experience (tacit knowledge) as well as possession of factual information (explicit knowledge) – and the important distinction between data, information and knowledge. We saw that knowledge is about interpreted data and information put into a context and understanding of previous learnings or knowledge
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