Dezide

Why Generative AI can’t fix complex equipment

Lars Hammer — Tue, 24 Feb 2026 12:40:59 +0000

For more than two decades, I have worked with service organizations, learning from and helping them move from reactive troubleshooting to structured, guided troubleshooting using causal reasoning. Today, as AI systems enter the field, the same lesson applies at a new scale, as reasoning matters more than prediction, which is how generative AI works. Across
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Data, Information, knowledge – why is it so important?

Lars Hammer — Mon, 02 Feb 2026 07:31:25 +0000

According to Webster’s Dictionary, knowledge is “the fact or condition of knowing something with familiarity gained through experience or association.” In the context of business enterprises, we see that knowledge tends to be interpreted as possession of experience (tacit knowledge) as well as possession of factual information (explicit knowledge) – or where to get it.
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How to optimize machine troubleshooting with IoT data

Lars Hammer — Wed, 21 Jan 2026 09:34:26 +0000

In our last post, we discussed handling complex issues in advanced machines by breaking down the troubleshooting process into component-level troubleshooting and then building more sophisticated hierarchies for handling high-level symptoms. This post will take this concept further and see how we can optimize the machine troubleshooting flow using IoT machine data to improve precision,
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Knowledge Value Chain – Acquisition: Unlocking Knowledge’s Source

Lars Hammer — Sat, 03 Jan 2026 10:07:09 +0000

In the world of knowledge management for technical troubleshooting of advanced products, the Acquisition phase is where it all begins. From tapping into internal expertise to harnessing external sources, both explicit and tacit, this phase identifies what knowledge is needed to tackle challenges and drive progress. This first phase of the Dezide Knowledge Value Chain
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Welcome to the Dezide “All about knowledge management” blog

Lars Hammer — Mon, 08 Sep 2025 08:53:07 +0000

Welcome to the Dezide “All about knowledge management” blog. In this space we will be sharing our experiences with capturing, formalizing, structuring and distributing knowledge in organizations. There is so much tacit knowledge in the minds of our best people and it’s very difficult to formalize and capture that valuable knowledge in a structured form that can
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How do we capture knowledge?

Lars Hammer — Wed, 16 Apr 2025 10:38:42 +0000

How do we actually capture all that knowledge embedded within the organization? Models for capturing expert knowledge in Dynamic and Static guides make a lot of sense, as we have previously discussed. We have also looked at what knowledge is and where it can be found, and our experience working with knowledge management for 25
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Troubleshoot High Level Symptoms in Complex Machines

Lars Hammer — Wed, 09 Apr 2025 09:20:29 +0000

When I visit customers all around the world in various industries that manufacture very complex machinery, we always end up spending a lot of time on one thing in particular – getting our heads around how to troubleshoot high-level symptoms that the field service engineers face all the time out there. I have visited companies
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The right knowledge for the right people at the right time

Lars Hammer — Wed, 06 Mar 2024 11:55:38 +0000

Making the right knowledge available for the right people at the right time is essential for all organizations that aspire to create and distribute a knowledge base to multiple channels in various languages across products and services and target user skill levels. Let’s break that down a bit: The right knowledge For the right people
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How much time should you invest in a technical troubleshooting knowledge base?

Lars Hammer — Sat, 24 Feb 2024 08:34:38 +0000

The benefits of a high-quality, continuously updated technical knowledge base are numerous and proven; information enablement, reduced troubleshooting time, errors fixed on the first visit, and instant transfer of skills to new generations of field service engineers, to name a few. However, one question in particular always comes up quickly in any knowledge base software
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Streamlining Troubleshooting: How the Knowledge Value Chain Enhances Field Service Efficiency

Lars Hammer — Wed, 13 Dec 2023 12:57:03 +0000

In a previous blog post, we delved into the intriguing question of “How much time should you invest in an expert troubleshooting knowledge base?” It provided valuable insights into the time-consuming nature of building and maintaining a knowledge base and pinpointed where the hours and effort are invested. This understanding underscores the importance of the
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