The people have spoken, and our article, “How To Optimize Machine Troubleshooting With IOT Data,” has won 1st place in the 2020 Professional Constructor Central MVP Awards in the Technology/Software category!
Professional Constructor Central brings together the best content from hundreds of industry thought-leaders. These awards recognize the Most Valuable Posts as judged by readers, award committee, machine intelligence, and social media.
Professional Constructor Central judges posts that they see to provide the highest value to industry professionals. Does the article include useful and actionable information? Is it tactical or strategic? Does it provide short- or long-term value? Those are the types of questions asked by the judges.
The article builds on the concept of how to handle complex issues in advanced machines by breaking down the troubleshooting process into component level troubleshooting and then building more sophisticated hierarchies for handling the high-level symptoms. In the “How To Optimize Machine Troubleshooting With IOT Data,” post, we are taking this concept further and discuss how we can optimize the machine troubleshooting flow using IoT machine data to dramatically improve precision, consistency, and speed!
Bringing together machines, data, field service technicians, and troubleshooting software results in solutions that deliver unprecedented improvements in field service troubleshooting efficiency. The reductions in troubleshooting time and increases in first-time fix rates combined with higher precision and quality and less used spare parts deliver increased customer satisfaction and enables the productization of service.
