Last Updated: May 18, 2018
Table of Contents
When you interact with our Site, Software, and/or Services, we collect Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).
When you are using the Site, Software, and/or Service, Dezide may collect personal data about you such as your name, company, e-mail address, phone number, address and IP address as well as logging the chat session between you and the Dezide support agent when you submit support tickets (“Personal Data”).
Dezide registers and processes Personal Data to deliver the requested services when you:
We collect information about you when you input it into the Services or otherwise provide it directly to us, including:
Certain data about the devices you use to connect with Dezide and your use of the Site, Software, and/or Services are automatically logged in our systems, including:
We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:
Further, Dezide is using the Personal Data and your use of Dezide to give you the best possible advice, for knowledge capturing and analysis purposes, in order to create a complete customer picture and get a bigger understanding on the demands and behaviors of our customers. We utilize this knowledge to create more customized user experiences.
As a rule, Dezide employees do not monitor or view your User Content stored in or transferred through our Site, Software, and/or Services, but it may be viewed if we believe the Terms of Service have been violated and confirmation is required, if we need to do so to respond to your requests for user support, if we otherwise determine that we have an obligation to review it as described in the Terms of Service. In addition, if you request our human User Content review services, our reviewers may also read the User Content you submit, as necessary to perform our contract with you.
The processing of your Personal Data is based on the understanding between you and Dezide that you will use one or more of our products, and that the processing of your Personal Data is necessary for the fulfillment of the purposes mentioned above. The processing of your Personal Data is thereby considered necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract, which is Dezides legal basis for processing your Personal Data (Article 6, para. 1, lit. b of the General Data Protection Regulation (Regulation (EU) 2016/679)).
Your Personal Data may only be processed for different purposes if this is necessary in order to comply with legal or regulatory obligations (e.g. transfer to courts or criminal prosecution authorities), if you have consented to the respective processing, or if the processing is otherwise lawful under applicable law. If processing for a different purpose takes place we may provide you with additional information.
Dezide ApS, Gasværksvej 5, DK-9000 Aalborg, Denmark, telephone +45 96 55 73 70, is responsible for data security and the processing of your Personal Data according to the specific purposes mentioned above.
Dezide can share your Personal Data with third parties acting as Dezides data processors for processing your Personal Data according to the purposes mentioned above.
We only disclose Personal Data to third parties when:
We may disclose Non-Personal Data publicly and to third parties – for example, in public reports about general Dezide usage, to partners under an agreement with us, or as part of progress reports, we may provide to users.
Dezide does not share your Personal Data with third parties for the purpose of enabling them to deliver their advertisements to you.
Information submitted to Dezide through our cloud-based Services will be transferred to, processed, and stored in Data Centers relative to your location. This means, that if your company is located in Europe, we will use European data centers and if your company is located in the United States, we will use a data center in the United States accordingly. This is done to ensure proper performance of the Services.
For customers using our on-premise or data center options, data is stored as local IT sees fit. This is outside of Dezides responsibility.
When you use the Software on your computing device, User Content you save will be stored locally on that device and synced with our servers. If you post or transfer any Information to or through our Site, Software, and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in that location.
Dezide is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.
We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.
Once we receive your data, we protect it on our servers using a combination of technical, physical, and logical security safeguards. The security of the data stored locally in any of our Software installed on your computing device requires that you make use of the security features of your device. We recommend that you take the appropriate steps to secure all computing devices that you use in connection with our Site, Software, and Services.
If Dezide learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notices in writing.
If you use on-premise or data center Services, responsibility for securing storage and access to the information you put into the Services rests with you and not Dezide. We strongly recommend that on-premise or data center users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.
We store your Personal Data only for as long as this is necessary for the above-mentioned purposes, namely to deliver the requested services to you, to communicate with you, to allow the Dezide support team to search for previous incident reports involving you and as long as necessary to create more customized user experiences for you.
Some of your Personal Data may, however, be stored for accounting purposes or for defense of legal claims. This Personal Data will be stored until the expiration of the statutory limitation period. Moreover, some of your Personal Data may be stored in an anonymized form that does not allow you to be identified.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests.
Where the Services are administered for you by an administrator (see “Notice to End Users” below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.
We reserve the right to change or supplement this Privacy Notice at any time. The current Privacy Notice will always be available on Grundfos’ company website.
Our products are intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this policy.
Administrators are able to:
Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date.
9000 Aalborg Denmark
(+45) 9655 7370