NEWS

Great news! Dezide is super proud to announce that Liebherr Earthmoving Equipment is officially part of our growing list of esteemed clients! After extensive testing, they have decided to roll out the Liebherr Troubleshoot Advisor, powered by Dezide, to all their sales and service partners. Liebherr Earthmoving Equipment, known for its uncompromising dedication to qualityRead more

Today, we are thrilled to announce that IBA (Ion Beam Applications), the world leader in particle accelerator technology, has selected Dezide to amplify its field service troubleshooting efforts. This follows a remarkably successful one-week Proof of Concept (PoC), proving how to revolutionize how the company tackles problem-solving. Picture a room filled with experts. Each ofRead more

This is an excerpt from a Link Magazine article that can be read in full here: Importance of the servitization platform More efficient troubleshooting Whereas Moers takes an in-depth look at predictive maintenance, the second speaker focuses directly on data that may be of value for corrective maintenance. Or taking things further: troubleshooting. Esben RasmussenRead more

  ENERCON is a global leader in the wind turbine industry, with over 31.000 turbines in operation worldwide. Since 2020, ENERCON has improved field service efficiency by integrating our causal AI troubleshooting technology into their field service iPad app and combining it with their expert troubleshooting knowledge to make it a highly efficient field serviceRead more

We are incredibly proud to be awarded the ’Succesvirksomhed’ award. CEO Lars Hammer and COO Esben Rasmussen   The award recognizes and pays tribute to the 1,000 companies that are best able to constantly create growth and greater financial results. The Business Award, which Spar Nord and BDO have established in 2019, pays tribute toRead more

Siemens Gamesa Renewable Energy just launched their brand new Careers brochure to attract new talent, and Dezide is showcased on page 41. As Ulrik Henriksen, Head of Diagnostics at Siemens Gamesa Renewable Energy, states in the brochure: “We have proven that our technicians could solve a problem up to 70% faster using Dezide’s causal AI-poweredRead more

The people have spoken, and our article, “How To Optimize Machine Troubleshooting With IOT Data,” has won 1st place in the 2020 Professional Constructor Central MVP Awards in the Technology/Software category! Professional Constructor Central brings together the best content from hundreds of industry thought-leaders. These awards recognize the Most Valuable Posts as judged by readers,Read more

Dezide has always strived to facilitate the deep integration of our core troubleshooting technology into any product, commercial, or custom-built. The underlying idea behind this is that for service technicians in the field and surveillance center/call center agents alike, the best possible troubleshooting experience is achieved if the actual troubleshooting process is performed directly insideRead more

The Gazelle is awarded to Danish companies, which have seen positive growth for four consecutive years and doubled the profit at the same time. The award is given by the leading danish business media “Børsen.” The award is a sign of our continuous positive growth, reflecting our dedicated focus on key industries such as construction,Read more

Meet Kasper Johansen, the newest member of our development team. Kasper joined our team in Aalborg a few months ago and we are very happy to have him onboard! Kasper Johansen Software developer Kasper comes from a software engineering background at Intel Mobile Communications, working with audio driver design, implementation, and maintenance. He spearheaded theRead more

Following the release of the Dezide Troubleshooter for Android, we are now releasing the Dezide Android API. For those of our customers who are already using custom-built Android apps for their technicians in the field, this is great news. The Dezide Android API enables enterprises to add the Dezide troubleshooting capability to any Android appRead more

We are happy to announce that the Dezide Troubleshooter for Android is now live! Following the successful release of the Dezide Troubleshooter for iOS, the same experience is now available for Android users. The app is designed for easy troubleshooting in offline environments, and the feedback we are getting from users is very positive. TheRead more

Meet Frank Friesen, our new VP of sales in North America! “Having lived most of my professional life in the information technology space, I am genuinely keen on providing clients with solutions that make both their personal, and professional careers easier.  I am a fixer…and by nature, I live to fix people’s problems using technology! Read more

We are happy to announce that the Dezide Troubleshooter for iOS is now live in the App Store. The Dezide Troubleshooter for iOS companion app is now generally available for both SaaS and enterprise customers holding offline Dezide licenses. The app is designed for easy troubleshooting in offline environments, and we believe it’s the bestRead more

Following last week’s announcement of Siemens Gamesa Renewable Energy as a new Dezide customer, we are very proud to share that more than 50% of the entire wind turbine market has chosen Dezide as the preferred supplier of troubleshooting software for their remote service and field service technicians. That’s hundreds of thousands of wind turbinesRead more

Meet Jon Ravn-Grove, the new guy on our development team! Jon has joined our development team in Aalborg, and has hit the ground running Jon Ravn-Grove Software developer Jon joined us from a Copenhagen based game development team this summer. Jon went straight to work and his first feature has already been released! He hasRead more

We are happy to announce that Siemens-Gamesa has entered into an agreement with Dezide.Read more

Dezide will be attending the AFTER:MARKET conference in Nyköping, Sweden from the 16th to the 18th October, 2019. Our COO Esben Rasmussen will be hosting a track session, where he will be discussing: How to digitalize and capitalize expert troubleshooting knowledge to provide new service offerings and generate new revenue streams How to utilize IoTRead more

Our COO Esben Rasmussen is present at the worlds biggest wind energy event, WindEnergy Hamburg, to speak to existing and new customers and partners. If you are there, let us know …Read more

Reduced troubleshooting time, fewer visits to fix the same problem and better transfer of skills – promises of guided troubleshooting that we have seen fulfilled over and over again.  However, to make sure everybody troubleshoots like your best experts, we need to capture all that tribal and tacit expert knowledge residing with your best experts. Read more

We are returning to beautiful Palm Springs to attend Field Service USA next week.Read more

Re-using content is one of the most used features in Dezide. Now it’s easier than ever.Read more

One of the most requested features by our customers is a better way the handle images and videos in Dezide. We heard you and now, we have made it easy to manage your media content in Dezide. Here is a deeper look into how you can benefit from this update.Read more

Our team will be present at the Wind O&M EU 2018 conference in Munich on February 13 and 14.Read more

We will have a team at AFTER:MARKET in Hamburg on October 18 to 20 to join the discussion about Service 4.0 and the challenges around achieving service excellence. Read more

We will have a team at Field Service Forum in Amsterdam on May 31 to June 1 to join the discussion about the future of field serviceRead more

The Spring release of Dezide is ready with new features and improvements. Highlights of Dezide Spring 2017:   Support for “Visual step answers” for images in explanations for Guide steps Ability to bulk change taxonomy for guides Support for guide copies in guide hierarchies Ability to configure multiple portals for easy publishingRead more

As always we are present at Field Service USA in Palm Springs this week.Read more

Dezide is attending CONEXPO-CON/AGG in Las Vegas, March 7-11, 2017. The show focuses on decreasing downtime and increasing efficiencies with new products and technologies from over 2,500 exhibitors in all major construction industries including asphalt, aggregates, concrete, earthmoving, lifting, mining, utilities and more. Dezide has helped companies increase efficiency within service and support since theRead more

We are attending the 9th edition of Wind O&M Europe February 7-8 2017 in Hamburg Germany.Read more

Dear clients, partners and networks 2016 has been a great year for Dezide as we continue to see increased usage of our systems throughout the world.Read more

15 years … it’s hard to believe that it’s already been that long!Read more

Last week we (yes, that’s us in the yellow west below one of the small Excavators) visited Liebherr Mining Equipment in Colmar, France to catch up and to migrate their knowledge base from the old Dezide system to the new administration.Read more

On November 8, Hub North, Danish Wind Industry Association and Danmarks Vindmølleforening are hosting a conference on: “On-Shore Service and Maintenance”.Read more

We will be attending the tenth annual After:Market Business Platform service event in Wiesbaden, Germany on October 19-21, 2016.Read more

The winter release of Dezide is ready with new features and improvements. Highlights of Dezide Winter 2016: Support for files in Media Library New constraint: “Use all questions first” Add support for “Other causes” for advanced symptom questions Taxonomy is now managed as a tree Attach file to TicketExpert ticketRead more

Come see us and lets talk about the great opportunities for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance using a structured approach to capturing and organizing expert knowledge.Read more

So are we so let us know if you will be there! Sharing troubleshooting knowledge with field service technicians avoids having to visit the same piece of equipment many times, to fix the same breakdownRead more

We are very excited to release this version of Dezide. Highlights of Dezide Summer 2016: Phone Code! Advanced questions New constraint: “Force step after action or after question answer” Show number of used constraints on constraint buttonRead more