How Dezide is powering the wind industry at scale
Since the early adoption phase of AI-driven troubleshooting, the wind turbine industry has quietly crossed an important threshold: more than half of the global wind turbine market has now relied on Dezide as part of daily service operations—supporting both remote service teams and field service technicians across hundreds of thousands of turbines worldwide.
From offshore wind farms to remote onshore installations, Dezide has been used for years in some of the most demanding service environments worldwide. What continues to stand out is not just the scale, but the long-term operational impact that structured, AI-powered troubleshooting has had on the industry.
From rollout challenge to technician trust
Rolling out new software to field service technicians is never easy. Anyone who has worked in service knows the rule:
If you give a technician a new app, they’ll ask which one they can delete first.
Early on, resistance wasn’t about Dezide it was about change. Learning a new system always introduces friction. But the wind industry has shown that adoption follows value. When technicians see that guided troubleshooting helps them fix problems faster, with fewer spare parts and fewer repeat visits, skepticism quickly turns into trust.
Our wind customers have consistently partnered closely with us to ensure smooth rollouts, embedding Dezide into existing workflows rather than positioning it as “yet another IT tool”. Over time, the results have been clear: high adoption, consistent usage, and measurable operational improvements.
Keeping the knowledge base current
One of the most powerful shifts we’ve seen is the evolution of the technician mindset over time.What often starts as: “What can this system tell me that I don’t already know?” Turns into a realization that shared knowledge makes everyone better.
Technicians contribute feedback from real-world service visits, which is quickly validated and made available globally. That means insights from a single turbine in a single geography can improve service outcomes across the entire workforce within days. As Vestas describes it:
“It’s amazing that an employee in South Africa can report feedback from the top of a turbine that proves valuable to others worldwide a few days later.”
— Leif Duvald, Program Manager, Vestas
This is how a troubleshooting knowledge base becomes a living system, not static documentation, but operational intelligence that improves with every service interaction.
Accelerating training and scaling expertise
Training new wind turbine technicians has always taken years. That hasn’t changed, but what has changed is how quickly new technicians can become productive.
Many wind customers now use Dezide as a core part of technician onboarding and continuous training. From day one, technicians learn to troubleshoot using validated expert logic, rather than trial-and-error or informal shadowing.
The result is faster ramp-up, more consistent quality, and a shared understanding that troubleshooting is a structured, repeatable process, not a personal art form. As Siemens Gamesa puts it:
“We have proven that our technicians can solve a problem up to 70% faster using Dezides AI-powered troubleshooting technology combined with our technical expert knowledge.”
— Ulrik Henriksen, Head of Diagnostics, Siemens Gamesa Renewable Energy
From cost center to service-driven growth
Over time, many wind turbine manufacturers and operators have taken this one step further. By combining Dezide with their proprietary expert knowledge, they’ve turned troubleshooting intelligence into a customer-facing service offering.
In an industry where uptime is everything, providing customers with access to advanced diagnostic guidance has become a competitive differentiator and, increasingly, a new revenue stream.
Looking ahead
What started as a technology adoption milestone has become something much bigger. Dezide is now embedded in how a large part of the wind industry operates, trains, shares knowledge, and delivers service.
We’re proud of how far this journey has come and even more excited about what lies ahead as renewable energy continues to scale globally.
It’s been a remarkable ride so far. And we’re just getting started.
Read this: Siemens Gamesa Renewable Energy has chosen Dezide since 2019
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