Atlas Copco’s Compressor Technique Service Division faced a challenge: with an ever-growing range of machinery and global expansion, their skilled technicians found it challenging to master troubleshooting for all equipment, and keeping knowledge organized became a significant hurdle. Seizing the opportunity, they evaluated software options for step-by-step AI troubleshooting and ultimately chose Dezide.
Industrial Engineering
81% faster onboarding with knowledge capture
Learn how world industrial leader Atlas Copco transformed their service resolution, boosted onboarding time and improved the First-Time-Fix Rate.
Solving complex service issues
Expert knowledge captured
Boosted first-time fixes
Reduced onboarding time
Instant transfer of knowledge & skills
Atlas Copco Compressor Technique is a leading manufacturer of efficient and cost-effective air compressors for all industries. Atlas Copco was founded in 1873 in Sweden, and the Compressor Technique business area was established in the early 20th century, when the first compressors, tools, and rock drills were manufactured. The Atlas Copco group employs 45.000 people. The Compressor Technique global headquarters is located in Antwerp, Belgium.
Transfer of skills
Any issue, any technician, any compressor
Atlas Copco faced the challenge of Information Access, with up to 30% of troubleshooting time spent just searching for the right information. This bottleneck directly impacted their efficiency and first-visit resolution rates. Now, they empower novice and rookie technicians to troubleshoot complex machinery with unprecedented speed and accuracy by:
Guiding users step-by-step
Diagnosing and resolving issues much faster
Guaranteeing problems are solved correctly
81% faster onboarding
Combining guided AI with expert knowledge
Service key metrics
Boosting Service Key Metrics at Atlas Copco
At Atlas Copco, they understand the critical role efficient service plays in keeping their customers operational and satisfied. Dezide’s AI unifies their scattered knowledge and captures retiring expertise within their complex service environments. It centralizes Atlas Copco’s collective intelligence into a dynamic resolution ecosystem. This empowers their service teams to perform optimally, ensuring their customers experience minimal downtime and maximum productivity. Results include:
Boosted First-Time Fix Rates
Elevated Customer Satisfaction
Optimized Spare Part Usage
AI knowledge capture
“We have chosen Dezide because of its simplicity.”Â
Let Your Team try Dezide
Test Dezide’s AI solution for 1 week and learn how you can boost your service resolution key metrics the same way that Atlas Copco did.
Improved resolution time
Much faster troubleshooting by all technicians
Atlas Copco Airpower utilizes Dezide to expedite issue resolution and enhance customer satisfaction. By structuring troubleshooting with causal AI, Dezide equips their technicians with the knowledge to diagnose and fix machine problems quickly, leading to fewer repeat visits and quicker solutions.
Accelerated Issue Resolution
Intuitive and User-Friendly Troubleshooting
Enhanced Reliability and Increased Success Rates
Faster troubleshooting across products
Issues are solved quickly regardless of tech skill levels
"We strongly believe that training people and having a good working relationship between technicians and technical support is still necessary.
Dezide complements this & strengthens the service delivered to the customers"
Confident field visits
Solving Atlas Copco's Toughest Challenges
While many solutions address straightforward fixes, Atlas Copco faced a more significant challenge: resolving its most complex, high-cost issues. We recognized that these critical problems often lead to repeat visits, wasted parts, and lost revenue. Our focus was clear: eliminate these high-impact challenges and truly transform Atlas Copco’s field service operations.
Eliminate costly repeat visits
Conquer every complex issue (even rare ones)
Empower every field visit
For Atlas Copco, no problem is unsolvable
They turn the biggest challenges into routine successes
Best troubleshooting technology
Patented AI: Guaranteed Precision
Atlas Copco values that Dezides patented Causal AI, powered by Bayesian Networks, mathematically guarantees the optimal troubleshooting path. Unlike LLM/RAG approaches, Dezide deliver definitive, transparent solutions, even with incomplete data. For Atlas Copco this ensures every fix is the right fix, every time.
Causal AI, not correlation
Optimal path, mathematically guaranteed
Clear, trustworthy diagnostic steps
Definitive answers for critical equipment
Precise reasoning demanded by complex diagnostics
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