This is the first post in a three-part series of blog posts that tells the story of how one of Dezide’s biggest customers took a journey from unstructured content, hidden knowledge, and traditional documentation to a modern, streamlined service organization. This customer works in the field of Industrial Engineering, manufacturing machines that are distributed worldwide. Read more
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We help solve problems with long troubleshooting times and too many visits to the same machine to fix the same issue. We help our customers solve the challenges around transferring extremely valuable subject matter expert knowledge from one generation of technicians to the next – and that’s what our customers have been coming to usRead more
In our last post, we explored on a high level that digitalization and knowledge management are the key ingredients for turning service departments into modern business units. In this post, we dig a little bit deeper to understand how we can approach this.Read more
This is the first post in a two-post mini-series about transforming your service department from a reality of unstructured and scattered information to a streamlined organized service experience through digitalization.Read more
A static approach to serving relevant knowledge at the right timeRead more
Troubleshooting systems combine human knowledge and the computational power of computers, a fusion enabled by an underlying mathematical knowledge model capable of reasoning far better than humans.Read more
Last time, we discussed knowledge as it relates to the possession of experience (tacit knowledge) as well as the possession of factual information (explicit knowledge) – and the important distinction between data, information, and knowledge.Read more
Customers calling the help desk multiple times for the same issue, field service technicians visiting the same piece of equipment many times, often in remote areas, to fix the same breakdown – it’s all a part of daily life in service organizations that are not optimized for increasing quality and customer satisfaction.Read more
