the probabilities of root causes
Guided troubleshooting for field service engineers using Causal AI
As an aging workforce retires, it is important for new talent to embrace modern guided troubleshooting technology. The real challenge is deploying knowledge into the hands of a new generation of technologically strong field service technicians.
Dezide gathers the knowledge of your leading technical experts in Dynamic
Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians.
Our causal AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend:
the probabilities that certain corrective steps will be effective
the costs of repairs
the time needed to complete the corrective steps.
As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.
Tests showed that the technicians using Dezide could troubleshoot an average of 72,7% more efficiently than traditional methods.
Key features
Tackle high complexity problems
Troubleshoot high-level symptoms using individual component level troubleshooting sub-guides. Indvidual sub-guides are used as “Lego blocks” to build troubleshooting “super guides” that handle difficult situations. The “super guides” will learn about the state of the machine and the context of the troubleshooting scenario and take the engineer to a solution really fast.
Advanced interface for the experts
Dezide includes an “Advanced” troubleshooting mode, that lets highly experienced users see all available actions and questions in a guide. This gives them the ability to pick and choose from all that a guide has to offer. It even lets them answer multiple steps at one time, to speed up the process.
Share with the entire workforce
Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world.
Offline Capability
Offline capabilities are a big part of Dezide as many of our customers operate in remote areas without a network connection. The Offline Troubleshooter updates itself and downloads new and updated content, but it also uploads user feedback and tracking data that is used for self-learning when optimizing the guides and for analytics.
Contributions from the field
Contributions and feedback from tecnicians is easily captured and transferred to the back-office team to make sure, that the knowledge base is continuously updated and improved.
Learn from experience
Learn from operational experience using the Guide Optimizer. The collective experience of all users is analyzed and guides are automatically updated using machine learning.
How does Dezide affect your service organization?
Streamline your service processes
Reduce troubleshooting time up to 60%
Reduce Mean Time To Repair
Improve First Time Fix-rate
Learn from collective operational experience
Accessible in all locations 24/7/365 – including offline environments
Reduced number of calls to HQ from technicians
No tool training of technicians due to very easy user interface
