Trusted by the world leader since 2019
Since 2019, Siemens Gamesa has been using Dezide as a core part of its global service operations, supporting more than 3.000 field service technicians working with some of the world’s most complex wind turbine installations.
Over the past several years, the renewable energy industry has undergone a clear shift. Innovation is no longer only about developing new turbine models; it’s equally about delivering world-class service at a global scale. For Siemens Gamesa, this has meant investing in tools and processes to sustain a highly skilled, cost-effective service organization—while continuing to build new, service-driven revenue streams for customers.
Transfer of expert knowledge
One of the biggest challenges in wind turbine service is the availability of expertise. Training a new technician to reach full proficiency can take years. At the same time, many of the most experienced technicians have accumulated decades of hard-won, turbine-specific knowledge—knowledge that is difficult to transfer, easy to lose, and critical for keeping assets running.
Step-by-step guided troubleshooting
Since 2019, Siemens Gamesa has used Dezide to capture this expert troubleshooting knowledge in a structured, causal format and make it available to technicians in the field. Instead of relying on personal experience, phone calls with senior colleagues, or manual searches, technicians are guided step by step through validated troubleshooting logic, allowing them to work with the confidence and effectiveness of the organization’s top expe
rts.
The result is a service organization that can:
• Reduce dependency on a small group of senior specialists
• Shorten onboarding time for new technicians
• Improve first-time fix rates across both new and legacy turbines
• Deliver a more consistent, professional service experience worldwide
After more than six years of use, Dezide has become a proven way for Siemens Gamesa to scale expertise rather than replace it, ensuring that critical knowledge supports every service visit, not just the few who have spent decades in the field. This long-term collaboration highlights how structured troubleshooting intelligence can turn expert knowledge into an operational asset, supporting thousands of technicians every day in one of the world’s most demanding service environments.
Learn more: Troubleshooting in the Energy & Renewables industry
