Meet Frank Friesen, our new VP of sales in North America! “Having lived most of my professional life in the information technology space, I am genuinely keen on providing clients with solutions that make both their personal, and professional careers easier. I am a fixer…and by nature, I live to fix people’s problems using technology! Read more
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We are happy to announce that the Dezide Troubleshooter for iOS is now live in the App Store. The Dezide Troubleshooter for iOS companion app is now generally available for both SaaS and enterprise customers holding offline Dezide licenses. The app is designed for easy troubleshooting in offline environments, and we believe it’s the bestRead more
Meet Jon Ravn-Grove, the new guy on our development team! Jon has joined our development team in Aalborg, and has hit the ground running Jon Ravn-Grove Software developer Jon joined us from a Copenhagen based game development team this summer. Jon went straight to work and his first feature has already been released! He hasRead more
In our last post, we discussed handling complex issues in advanced machines by breaking down the troubleshooting process into component-level troubleshooting and then building more sophisticated hierarchies for handling high-level symptoms. This post will take this concept further and see how we can optimize the machine troubleshooting flow using IoT machine data to improve precision,Read more
Dezide will be attending the AFTER:MARKET conference in Nyköping, Sweden from the 16th to the 18th October, 2019. Our COO Esben Rasmussen will be hosting a track session, where he will be discussing: How to digitalize and capitalize expert troubleshooting knowledge to provide new service offerings and generate new revenue streams How to utilize IoTRead more
When I visit customers all around the world in various industries that manufacture very complex machinery, we always end up spending a lot of time on one thing in particular – getting our heads around how to troubleshoot high-level symptoms that the field service engineers face all the time out there.Read more
We help solve problems with long troubleshooting times and too many visits to the same machine to fix the same issue. We help our customers solve the challenges around transferring extremely valuable subject matter expert knowledge from one generation of technicians to the next – and that’s what our customers have been coming to usRead more
Our COO Esben Rasmussen is present at the worlds biggest wind energy event, WindEnergy Hamburg, to speak to existing and new customers and partners. If you are there, let us know …Read more
Reduced troubleshooting time, fewer visits to fix the same problem and better transfer of skills – promises of guided troubleshooting that we have seen fulfilled over and over again. However, to make sure everybody troubleshoots like your best experts, we need to capture all that tribal and tacit expert knowledge residing with your best experts. Read more
We are returning to beautiful Palm Springs to attend Field Service USA next week.Read more
