Welcome to the Dezide “All about knowledge management” blog. In this space we will be sharing our experiences with capturing, formalizing, structuring and distributing knowledge in organizations.Read more
Blog
In the world of knowledge management for technical troubleshooting of advanced products, the Acquisition phase is where it all begins. From tapping into internal expertise to harnessing external sources, both explicit and tacit, this phase identifies what knowledge is needed to tackle challenges and drive progress. This first phase of the Dezide Knowledge Value ChainRead more
In a previous blog post, we delved into the intriguing question of “How much time should you invest in an expert troubleshooting knowledge base?” It provided valuable insights into the time-consuming nature of building and maintaining a knowledge base and pinpointed where the hours and effort are invested. This understanding underscores the importance of theRead more
This is the first post in a three-part series of blog posts that tells the story of how one of Dezide’s biggest customers took a journey from unstructured content, hidden knowledge, and traditional documentation to a modern, streamlined service organization. This customer works in the field of Industrial Engineering, manufacturing machines that are distributed worldwide. Read more
Making the right knowledge available for the right people at the right time is essentialRead more
The benefits of a high-quality, continuously updated technical knowledge base are numerous and proven; information enablement, reduced troubleshooting time, errors fixed on the first visit, and instant transfer of skills to new generations of field service engineers, to name a few. However, one question in particular always comes up quickly in any knowledge base softwareRead more
In our last post, we discussed handling complex issues in advanced machines by breaking down the troubleshooting process into component-level troubleshooting and then building more sophisticated hierarchies for handling high-level symptoms. This post will take this concept further and see how we can optimize the machine troubleshooting flow using IoT machine data to improve precision,Read more
When I visit customers all around the world in various industries that manufacture very complex machinery, we always end up spending a lot of time on one thing in particular – getting our heads around how to troubleshoot high-level symptoms that the field service engineers face all the time out there.Read more
We help solve problems with long troubleshooting times and too many visits to the same machine to fix the same issue. We help our customers solve the challenges around transferring extremely valuable subject matter expert knowledge from one generation of technicians to the next – and that’s what our customers have been coming to usRead more
In our last post, we explored on a high level that digitalization and knowledge management are the key ingredients for turning service departments into modern business units. In this post, we dig a little bit deeper to understand how we can approach this.Read more
