Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems.
We equip field service organizations with tools to improve their EFFICIENCY and provide them with easy access to available knowledge.
For 20 years we have been capturing expert troubleshooting knowledge using causes, probabilities, actions, questions, cost and time to ensure the most efficient troubleshooting experience
WHAT WE DO
Dezide is a technical guided troubleshooting platform that helps you:
Reduce troubleshooting time
Fix issues on the first visit
Instantly transfer skills to new employees
Use fewer spare parts and reduce dispatches
We have proven that our technicians can solve a complex problem up to 70% faster using Dezides AI-powered troubleshooting technology combined with our technical expert knowledge.
Head of Diagnostics at Siemens Gamesa Renewable Energy
Understand...
... common recurring faults and the right way to start troubleshooting
Distribute...
... knowledge to a greater audience, internationally, in all languages.
Track...
... completeness, speed and all performed actions for telemetry and to ensure compliance.
Train...
... the junior engineers to a higher standard without excessive training cost.
IIoT...
... real-time data-driven repair action suggestions, based on Bayesian Networks
Offline...
... access to the troubleshooter and IIoT data. Fix problems without a network connection.
Key features
Tackle high complexity problems
Organize for findability
Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily search and find the right knowledge at the right time.
Share with the entire workforce
Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world.
Increase service revenue
Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit.
Improve with contributions from the field
Continuously update and improve the knowledge base with user feedback and automatically optimize the troubleshooting guides with the collective experience of all users using machine learning.
Automate troubleshooting with IoT data
Bring together machines, data, field service technicians and troubleshooting software in a solution that deliver improvements in field service troubleshooting efficiency like never before.
IIoT machine data integration
SaaS or on-premise hosting
Easy to connect through API
SSO and user provisioning
Salesforce Integration
Trending Blog Posts
Some of the companies using our guided troubleshooting platform
