With more than 56.000 turbines in operation around the world, Vestas has the largest portfolio of turbines in the world. To ensure optimal performance of the customer’s power plants, Vestas automatically monitors more than 27.000 turbines around the clock and 5000 engineers worldwide are available for service and repairs.
“With so many engineers around the world it was impossible for us to collect and structure knowledge manually,” says Leif Duvald Jensen, Program Manager, Vestas R&D. So, Vestas turned to BI company Dezide who has developed a patented software solution for technical troubleshooting. “Dezides core focus is always to create value for our customers by enabling them to capture and organize knowledge in a structured and useful way and our customers has measured improvements in troubleshooting efficiency up to 60%”, says Lars Hammer, CEO, Dezide.
It’s been four years since Vestas started collecting solutions, spare parts information and other knowledge in the troubleshooting guides